| Author | Message | ||
     Randy_flyte New member Username: Randy_flyte Post Number: 28 Registered: 05-2005 |
All, In response to the issues that Gillig appears to be having with response time and shipping of parts, A meeting has been set-up at the PPTA conference in Lancaster on Wednesday Afternoon, April 23, 2:15pm. with Jerry Sheehan and Ben Grunat (Gillig's National Sales Manager). This will be for Maintenance Committee members only, no other vendors will be in attendance. I'll fill everyone in with room location, etc. at the committee meeting Wednesday morning. Please bring any specific concerns with you to share. Happy Easter and see you next week. | ||
| Terry Smith New member Username: Terry_smith Post Number: 25 Registered: 01-2011 |
I have not had a problem with Mike at all. In fact so far I've found him a blessing compared to Jeff. Jeff was always slow and mostly attitude. | ||
| Mark_mitchell Member Username: Mark_mitchell Post Number: 131 Registered: 08-2004 |
My parts clerk has complained about him, she simply tells me he is not as efficient as Jeff Anderson. Mark | ||
| Dennis Chronister New member Username: Dennis_chronister Post Number: 45 Registered: 03-2009 |
I never had any problems wih Jeff. Usually got a response back on the same day. | ||
| Denny_hahn Member Username: Denny_hahn Post Number: 203 Registered: 08-2004 |
He took nine (9) days to complete a quote for bike racks and front bumpers for our 2005/2006 GILIG's.Jerry was copied on this quote. We had slow response from Jeff Anderson prior to Mike Warren. The best GILLIG parts person we dealt with was David Rands.I don't know if he is still there? Denny | ||
| Dennis Chronister New member Username: Dennis_chronister Post Number: 44 Registered: 03-2009 |
He is slow in returning emails. I am still waiting on a response for an email I sent him about 5:00 PM yesterday. | ||
| Dan_russell New member Username: Dan_russell Post Number: 98 Registered: 05-2005 |
We have not had an issue with Michael Warren. My parts manager told me that if he sends an e-mail before noon, he gets a response before 5:00pm the same day or early the next day. We did have an issue with Jeffrey at one time. But so far Michael has not disappointed us. Dan | ||
| Randy_flyte New member Username: Randy_flyte Post Number: 26 Registered: 05-2005 |
Steve, We are too. His returning of calls or responding to emails is weak, at best. I've spoken to Jerry about this a couple of times and haven't heard anything back. Randy | ||
| Steve Myers Member Username: Steve_myers Post Number: 154 Registered: 08-2004 |
Is anyone having issues with Michael Warren the parts person at Gillig? We are having issues with not returning emails in a timely fashion. Just curious |
